Bupa LifeWorks

Everyday wellbeing support for members with a company health plan

Expert support at the touch of a button.

Explore your digital health services in the MembersWorld app.

Bupa LifeWorks is a confidential Employee Assistance Programme (EAP) and digital wellbeing platform, available to our members with a company health plan, at no additional cost.

Through Bupa LifeWorks you can access counselling, practical information, and digital content to support your mental, physical, social, and financial wellbeing.

This service is available 24 hours a day, 7 days a week, 365 days a year.

Supporting your health and wellbeing, wherever you might be.

The Bupa LifeWorks service is provided by our partner, TELUS Health.

How Bupa LifeWorks can help

Whether you need an answer to a question, qualified strategies to deal with a concern, or you’re facing a tough challenge, Bupa LifeWorks can provide support with a wide range of topics from emotional worries to everyday practical concerns. For example, support with bereavement, anxiety, and depression, and also debt management, budgeting, and legal worries.

Online you can discover wellbeing content that fits your lifestyle and browse thousands of articles, toolkits, audio recordings and more, based on your interests, for tips and tools to support everyday life.

Choose from topics such as body, mind, personal finances, relationships, and work, to receive daily articles, videos and podcasts. The more you use the app, the more personalised your experience will be. Simply follow the steps during setup to choose your areas of focus.

Download the MembersWorld app and visit the ‘Your Wellbeing’ section to get started.

Who am I speaking to when I call Bupa LifeWorks?

You will be speaking to a practical support adviser or highly qualified counsellor, depending on the nature of your call.

Is the EAP confidential?

Yes, the service is confidential. Any confidential and/or identifiable information which you may discuss with TELUS Health will not be shared.

Who pays for LifeWorks?

For our members with a company health plan, Bupa LifeWorks is included at no additional cost to you.

Manage your health plan and access Blua services through our app, MembersWorld

With our MembersWorld app you can manage your health plan quickly and easily. You can also access Blua digital healthcare.

Pre-authorise treatments, with real-time decisions for your requests in some instances
Submit and track your claims with ease
Access Blua digital healthcare, including virtual appointments with a doctor
Contact us securely using our online messaging service
View your policy documents whenever and wherever you need them
Easy access to your digital membership card when you need treatment

The Assignment Support Programme is provided by a third party, Teladoc Health, and made available, at no additional cost, to our customers with a company health plan who are due to be sent on assignment. For further information on how Teladoc Health process personal data please see teladochealth.com/privacy-policy. Sukoon and Bupa Global assume no liability and accept no responsibility for information provided by this third party; or the performance of the service. Support and information provided through this service does not confirm that any related treatment or additional support is covered under your health plan. This service is not intended to be used for emergency or urgent medical treatment.