How can LifeWorks help?
Whether you need an answer to a question, qualified strategies to deal with a concern, or you’re facing a tough challenge, LifeWorks can provide support with a wide range of topics from emotional issues to everyday practical concerns. For example, support with bereavement, anxiety, and depression, and also debt management, budgeting and legal worries.
Online you can discover wellbeing content that fits your lifestyle and browse thousands of articles, toolkits, audio recordings and more, based on your interests, for tips and tools to support everyday life.
Choose from topics such as body, mind, personal finances, relationships, and work, to receive daily articles, videos and podcasts. The more you use the app, the more personalised your experience will be. Simply follow the steps during setup to choose your areas of focus.
Who am I speaking to when I call LifeWorks?
You will be speaking to a practical support adviser or highly qualified counsellor, depending on the nature of your call.
Is the EAP confidential?
Yes, the service is confidential. Any confidential and/or identifiable information which you may discuss with TELUS Health will not be shared (TELUS Health will only share aggregated or deidentified information with Bupa Global for reporting purposes).
Who pays for LifeWorks?
LifeWorks is included as part of your health plan at no additional cost to the member.
Bupa LifeWorks is provided by a third party, TELUS Health, directly to you. For further information on how TELUS Health process personal data please see www.telus.com/en/health/about-telus-health/privacy. Sukoon and Bupa Global assumes no liability and accepts no responsibility for information provided by this third party; or the performance of the service. Support and information provided through this service does not confirm that any related treatment or additional support is covered under your health plan. This service is not intended to be used for emergency or urgent medical treatment.
