Speak to a doctor, anytime, anywhere.
Unlimited virtual appointments, at no extra cost.
Expert support at the touch of a button.
Explore your digital health services in the MembersWorld app.
We know how important it is to get the healthcare you need, when you need it. Available to all members who are insured by Sukoon with an international private medical insurance plan that is internationally administered by Bupa Global, this service provides you with access to virtual consultations with a doctor, by phone or video, at a time that suits you.
Global Virtual Care doctors can provide prescription and over-the-counter medication recommendations and self-care advice. They can also help with onward specialist referrals where needed, supporting you with guidance to the right care for your symptoms. Where local regulations allow, you can even receive prescriptions and referral letters directly to your phone.
Download the MembersWorld app to get started.
Expert advice, day and night, seven days a week
Service provided by Teladoc Health
With unlimited appointments, at no extra cost, you can speak to a team of international doctors anytime, anywhere, by phone or video.
Easy access to expert care, all at the touch of a button.
“Fantastic service. Received a phone call very quickly and was able to get treatment for my child. The doctor gave fantastic advice and was very reassuring.”
“Convenient, efficient, professional – could not have been better!”
“Very friendly and helpful service. The doctor explained everything well and talked through all my symptoms, asking questions and very supportive.”
For a telephone consultation you can select one of the following languages:
For a video consultation only English and Spanish are available.
At the time of your appointment, launch the video consultation at your selected appointment time, or wait for a doctor to call if you selected a telephone consultation.
When accessing Global Virtual Care in Singapore, appointments are by video and in English only.
You can have an unlimited number of consultations. Any follow-up care outside this service is subject to your policy benefits.
Doctors will issue prescriptions and referrals based on diagnosis and local regulations. They can also provide prescription and over-the-counter medication recommendations and self-care advice.
If you have a chronic condition doctors may be able to prescribe up to 3 months of medications.
Prescription delivery is also available in several countries at an additional cost.
Global Virtual Care is a service provided to existing members at no extra cost and is not linked to any benefit limits or underwriting on your policy.
However, following a Global Virtual Care appointment, if you need any treatment, including a prescription or onward referral for face-to-face care, this will be subject to the cover of your health plan. If you are unsure of whether a treatment is covered following your virtual consultation, please contact us to request pre-authorisation.
Bupa’s Medical Director, Dr Robin Clark, chats with Dr Debs Basu, GP and Clinical Lead at Teladoc Health, discussing the benefits of telemedicine and the many ways in which the Global Virtual Care service can support our members day to day.
With our MembersWorld app you can manage your health plan quickly and easily. You can also access Blua digital healthcare.
Global Virtual Care is provided by a third party, Teladoc Health, directly to you. For further information on how Teladoc Health process personal data please see teladochealth.com/privacy-policy. Sukoon and Bupa Global assume no liability and accept no responsibility for information provided by this third party; or the performance of the service. Support and information provided through this service does not confirm that any related treatment or additional support is covered under your health plan. This service is not intended to be used for emergency or urgent medical treatment.
