Navigating uncertain times
Guidance and support to help you maintain your wellbeing and access care during periods of uncertainty.
Periods of change can affect how we feel physically and emotionally. At times like these, it’s important to know that support is available and that access to healthcare continues without disruption. Our priority remains supporting your physical and mental wellbeing, wherever you are.
Support is available whenever you need it
If you have questions about your health or wellbeing, or need help accessing care, support is available 24/7.
You can contact us using the number on your membership card for medical guidance, claims assistance, or help navigating your care options. Our teams remain available around the clock and services continue to operate as normal.
Accessing medical care
Our network of healthcare providers continues to operate smoothly, and customers can access care without disruption.
- Healthcare providers are accepting customers on a direct settlement basis where applicable
- You can find a provider using Facilities Finder and book appointments directly
- Pre-authorisation, claims, and treatment services remain open and available
If movement is restricted or you prefer remote care, you can access:
- 24/7 virtual consultations with a doctor via the MembersWorld app
- Telemedicine and remote clinical support where needed
If you are seeking treatment outside of the network or need help checking eligibility, please contact us directly.
Looking after your mental wellbeing
During times of uncertainty, it is natural to feel concerned or overwhelmed. Taking care of your mental wellbeing is just as important as your physical health.
Support available to you may include:
- Access to mental health support as part of your plan
- Guidance and resources to help manage stress and anxiety
- Digital wellbeing tools via the MembersWorld app
If your family members are in the region
If your family members or dependents are in affected areas, they will continue to be covered in line with your health insurance policy.
You can contact us for assistance or clarification on coverage, and we can help connect them with appropriate healthcare services if needed.
If you are travelling or planning to travel
If you are travelling, your healthcare cover continues to support you, whether you are at home or abroad, subject to your policy terms.
We strongly encourage you to follow official government advice regarding travel. As with all policies, standard terms, conditions, limitations, and exclusions apply.
We’re here to support you
We continue to monitor developments closely and remain committed to providing access to healthcare for all our customers.
If you need any support or have questions, please contact us — we are here to help.
